Privacy Policy

Who are we?

Depending on the service provided, SOLVE 404 LTD (collectively referred to as "we", "us" or "our" in this privacy policy) may act as a data processor, a joint data controller or a data controller in our own right to manage and improve the service.

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based in the EU you can find your relevant supervisory authority here.

Do we review this policy?

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

What are my rights under data protection law?

You have the right to:

• Request access to your personal data(commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal datathat we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal dataThis enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
• Object to processing of your personal datawhere we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
• Request restriction of processingThis enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it.
  • You have objected to our use of your data but we need to verify legitimate grounds.
• Request the transfer of your personal datato you or to a third party. We will provide your personal data in a structured, commonly used, machine-readable format.
• Withdraw consent at any timewhere we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

How do you use my data?

• When you contact useither by phone, email, via our 'contact us' page or via social media, we will usually collect your name and contact details to properly respond to your query.
• When you sign up for updatesWe will collect your name and email address to provide you with news updates in line with your preferences. You can unsubscribe at any time.
• When you use our websiteWith your consent, we use cookies to collect information about how you use our website to help us improve your experience.

Who do you share my data with?

• Business partners, suppliers and subcontractorsFor the performance of any contract we enter into with them or you.
• Service providersActing as processors who provide IT and system administration services.
• Professional advisersLawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• Regulators, Authorities and Enforcement AgenciesWhere required by law to comply with any legal obligation or to protect the rights, property, or safety of our clients.

Where do you store my data?

How long do you keep my data for?

We will only retain your personal information for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.

In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you for research or statistical purposes.